Tuesday, 27 Feb 2024

A Guide to Choosing Text Message Archiving Software

Keeping an archive of your company’s texts is crucial to maintaining regulatory text message compliance. Additionally, it serves as a record keeper of all the conversations made with your business.

Investing in a text message archive app is not a straightforward process. There are plenty of archive providers that claim to have the best, but how do you ensure their software works best with your company’s needs and operations?

To help you find the right text message archiving software, take a look at our tips below:

Purpose of the Archive

While compliance is the primary reason why businesses invest in an archive, there are plenty of other reasons why a firm might need one.

For instance, text message archives are a treasure trove of valuable information you can leverage to streamline customer service and marketing strategies. Some archives allow you to use analytics to study customer responses to text messages and provide comprehensive findings.

Another reason why you might want an archive is for litigation support. In modern times, electronic documents and communications are considered legal evidence. If your company gets caught in a lawsuit, the court might require you to produce relevant text messages.

Important Features

Not all archiving software is created equal. Some may offer more useful features that can make text message capturing and storing easier and more organized, while others are far quicker to implement and use.

Still, there are plenty of reliable text message archives that let you enjoy the best of both worlds. LeapXpert, for instance, provides archives that feature the following:

  • Automated retention policies
  • Scheduled backups
  • Multiple devices and operating systems coverage
  • Advanced search capabilities
  • 24/7 customer support
  • Intuitive UI

Budget

For every investment your company makes, you need to set a realistic budget. It is good to remember that it does not necessarily mean you have to look for the cheapest option; instead, look for one that is worth your value the most.

To ensure you set an appropriate budget for your text message archiving software, we highly recommend performing research on various offers, your needs, and the number of features you want. Additionally, consider the costs of running the software, whether you want an automated or labor-intensive one.

Responsible Business Communication Starts Here

Of course, the most critical factor to consider when choosing new text message archiving software is its compliance with relevant rules and regulations. Choose a reliable service provider like LeapXpert to help your business keep safe.

For more information about their offers, visit LeapXpert today and book a demo.